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Job Search / Administration & Business Support

ServiceDesk Administrator - Digital Transformation

Location
Worcester, Worcestershire
Salary
£200 - £220 per day
Job Type
Contract
Ref
BBBH30959_1659349627
Contact
Taijaan deCordova
  • ServiceDesk Administrator
  • (Digital Service Transformation)
  • Must be eligible for clearance
  • Outside IR35
  • Worcester - 3 days a week onsite

Our Midlands-based, public-sector client is looking for a Mailbox Administrator for an initial 6-month statement of work which will be a blend of remote and onsite working.

This role sits within the business engagement team and plays an important role in communicating to users throughout the migration.

The role:

  • Monitor and respond to all the emails Digital Service Transformation Shared Mailbox.
  • Engage with the relevant SME's or teams to capture and articulate the responses.
  • Attend the daily Migration team calls.
  • Create Guides based on the gaps identified through the User communications.
  • Update the FAQs based on the gaps identified through the User communications.
  • Update the Issues log, Master Schedule (Excel) and Service Now where required.
  • Send out and manage the User comms and update the Master Schedule to track comms.

If this is of interest, please apply below!