Student Fees Officer

Job Title: Student Fees Officer
Contract Type: Contract
Location: England
Salary: Up to £11.67 per hour + INSIDE IR35
Start Date: August 2022
Reference: BBBH30709_1657135333
Contact Name: Zoe Latuszka
Contact Email:
Job Published: July 06, 2022 20:22

Job Description

Student Fees Officer
£11.67 per hour. Paid through an Umbrella or Limited company.
August 2022 Start.
August 2023 End.
Full time. 37 hours per week.
Work from home (UK based) and occasional visit to office (as agreed with line manager)
Under the direction of the Income Manager, the post holder will assist with student and external customer invoicing, account and debt management for the University. The role is essential to support the University's operational reputation with students and external customers.
With close attention to detail, you will support the Income Manager in establishing and maintaining financial procedures and to understand and adhere to the existing University's procedures, policy and regulations. You will be working closely with stakeholders across Finance, Schools and Professional Services to ensure appropriate service levels are agreed and achieved. The postholder may represent Finance and the University in Finance related committees, working groups and user groups as relevant to the role
Main duties and accountabilities:
To assist with student, sponsor, Student Loans Company and external customer invoicing. Provide assurance to the Income Manager that all invoicing is accurate and complete and has been raised in accordance with the agreed timetable and/or contract terms.

  • Under the direction of the Income Manager, to assist with the maintenance of the student and Student Loans Company customer accounts to ensure timely and accurate data. This will be managed in accordance with the University's procedures, policy and regulations, including:
  • Appropriate action in the event of nonpayment (sanctions, approvals for payment plans, recommendations of withholding student's awards, prevention of student re-enrolment, referring cases to the external debt collection agency, initiation of County Court debt recovery procedures.
  • Proposal of bad debt write offs and review of bad debt provision.
  • Review students, external customers and sponsors for credit worthiness in appropriate cases
  • To support students with any complex tuition fee assessment queries, and liaise with Higher Education Practitioner team at the SLC to resolve any issues.
  • Work collaboratively with Professional Services staff across the University to provide any required assistance or information.
  • Identifying opportunities to minimise operating costs whilst maintaining appropriate service levels.
  • Assist and attend University wide finance events when required (e.g. Open Days, Applicant Visitor Days, Arrivals Weekend, Welcome Week, Student Finance Clinics, etc.)
  • Assist with month-end activities in line with the agreed month-end close timetable.
  • Assist with the provision of information to support Internal Audit and External Audit.
  • Be aware of potential fraudulent or money laundering activities. Actively manage associated risks or potential cases, highlighting risks and issues to Income Manager as appropriate.
  • To be aware of University Financial regulations and policies relating to Accounts Receivable
  • To contribute towards regular process reviews, to ensure efficient and effective methods of working, and ensure these are documented and provide recommendations of best practice to the Income Manager.
  • To manage and ensure testing has been undertaken and results reported on new functionality and upgrades of systems used by the Income team, highlighting any risks or issues to the Income Manager or IT as appropriate.
  • To maintain detailed knowledge and awareness of changes to policies within the University and those affecting financial arrangements with students, student registration, academic and other course matters, student loans and grants, bursaries and scholarships

Essential Skills

  • Have a good standard of education including GCSE Maths and English grade C or above or NVQ2 equivalent.
  • Demonstrable experience of working within a financial operations environment, with a good understanding of finance policy and regulation and a knowledge of account management and credit control skills.
  • Demonstrate IT skills including using Google Chrome, Word, Excel
  • Demonstrate a proactive approach towards customer service.
  • Demonstrate good negotiation and problem solving skills.
  • Demonstrate good communication and interpersonal skills with ability to communicate technical information to Non-technical stakeholders.
  • Understanding of basic accounting principles, including an ability to analyse and understand accounting processes
  • Ability to prioritise and schedule own workload in the face of conflicting demands.
  • Ability to meet set deadlines within the agreed timetable.
  • Ability to continually develop and improve systems and processes within a changing environment

Desirable Skills

  • Completed or working towards AAT qualification.
  • Demonstrable experience of accounting and using bespoke finance systems and databases.
  • Experience of working in a large, complex organisation or demonstrable equivalent experience.
  • Demonstrable experience of working within a debt management environment, reporting Statistical information to senior management.
  • Experience of entering on-line County Court claims.

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