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Support Analyst

Job Title: Support Analyst
Contract Type: Permanent
Location: Bristol, England
Industry:
Salary: £20000.00 - £25000.00 per annum
Start Date: ASAP
Reference: BBBH25166_1607354373
Contact Name: Pierrick Rodriguez
Contact Email: pierrick.rodriguez@talentinternational.com
Job Published: December 07, 2020 15:19

Job Description

In a nutshell

Responsible for ensuring that people using business applications, systems and receive outstanding technical support

What will you be doing?

  • Prioritise & Log support calls and document their outcome to facilitate the resolution of common queries.
  • Trouble-Shoot, analyze, create and apply BAU data fixes and updates across applications as needed and liaise with other business departments and suppliers to maintain systems integrity,
  • New errors will be documented in knowledge articles and shared with the development, support and Service Desk teams.
  • Redirect or escalate support requests to the appropriate Development team or relevant third-party supplier.
  • Collaborate with third party suppliers to supply system updates and resolve issues
  • Pro-actively provide information to users on the progress of outstanding support calls.
  • Administration of users and setup of new accounts in business applications and related systems.
  • Assist in maintaining integrity of the data for hierarchy management for the Business Intelligence team.
  • Assist testing new functionality when required.
  • Carry out team supported service requests as agreed with your Manager.
  • Maintain and administer supported software systems, business applications and Office 365.
  • Undertake data entry, management and cleansing activities across business applications and systems.
  • Implement and maintain data standards ensuring that the data is consistent and accurate

What will you bring to the role?

  • Remote systems support and Customer Support
  • Knowledge of SQL.
  • Dynamics CRM
  • HTML, Umbraco
  • C#, PowerShell scripting - knowledge of coding
  • SQL Reporting Services, SSRS
  • Active Directory/Group Policies
  • Office 365 - Administration
  • Intune
  • Windows Server - latest version 2019
  • Hardware - Printers/Laptops/Desktops/Mobile Devices
  • Security principles and best practice