Technical Analyst

Job Title: Technical Analyst
Contract Type: Permanent
Location: West Yorkshire, England
Salary: £20000.00 - £25000.00 per annum
Reference: BBBH25817_1612542096
Contact Name: Milly Cockayne-Seddon
Contact Email:
Job Published: February 05, 2021 16:21

Job Description

Our client who are an educational organization in West Yorkshire are searching for an experienced and enthusiastic Technical Analyst to join their rapidly growing team.

This is a hands-on technical role where you will be working on the Service Desk team supporting customers, resolving technical problems and incidents.

A bit of what you will get up to

  • Resolve 1st line technical issues.
  • Administration of the Learning Management System Moodle.
  • Build customer facing performance reports, managing incidents to SLA's and KPI's.
  • Manage Incidents, requests & change tickets.

What skills and experience do you need?

  • Expereince of Moodle or similar (Totara, Blackboard)
  • Experience of working in an Educational technology environment.
  • 1st line support expereince.
  • Knowledge and expereince of either JIRA, ServiceNow, Freshdesk or Zen.
  • Excellent communication skills both written and verbal.

Sound like something you would be interested in?

Apply today and I will give you a call!