Our client who are an educational organization in West Yorkshire are searching for an experienced and enthusiastic Technical Analyst to join their rapidly growing team.
This is a hands-on technical role where you will be working on the Service Desk team supporting customers, resolving technical problems and incidents.
A bit of what you will get up to
- Resolve 1st line technical issues.
- Administration of the Learning Management System Moodle.
- Build customer facing performance reports, managing incidents to SLA's and KPI's.
- Manage Incidents, requests & change tickets.
What skills and experience do you need?
- Expereince of Moodle or similar (Totara, Blackboard)
- Experience of working in an Educational technology environment.
- 1st line support expereince.
- Knowledge and expereince of either JIRA, ServiceNow, Freshdesk or Zen.
- Excellent communication skills both written and verbal.
Sound like something you would be interested in?
Apply today and I will give you a call!