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Technical Business Analyst

Job Title: Technical Business Analyst
Contract Type: Contract
Location: Exeter, Devon
Industry:
Salary: £0.00 - £368 per day + INSIDE IR35
Start Date: ASAP
Reference: BBBH30695_1657016694
Contact Name: Tara Hibbott
Contact Email: tara.hibbott@talentinternational.com
Job Published: July 05, 2022 11:24

Job Description

Technical Business Analysis (ServiceNow Practitioner)

3 month contract (initially)

£368 per day (inside IR35).

Hybrid Working (Exeter, EX1 3PB)

*Paid through an Umbrella or Limited company. 37 hours per week. Monday to Friday*


JOB SUMMARY
Working in a project team, with Project Manager, Product Owner, Category Managers, and other important stakeholders, the Met Office are looking for someone to mature information in a Services Catalogue, a catalogue of products and services for the Business.

We require a suitably skilled individual that can communicate effectively with all areas of the business to generate appropriate information requests, capturing information, understand and mapping services into a ServiceNow catalogue tool. This position is responsible for taking a holistic view of information and data management through business intelligence.

In particular the requirement is to:

  • Have analytical skills to create and maintain a variety of information sets.
  • Have a good understanding of ServiceNow and be able to develop an in-depth understanding of the Met Office's service mapping architecture.
  • Work with colleagues to standardise information sets in specific ways to enable the accurate population of an information catalogue.
  • Assist in providing organisational training for users.
  • Refine procedures and operating instructions for processes.
  • Strong communication and customer service skills are important in this position in order to work well with internal clients, provide excellent troubleshooting skills when problems arise.
  • Ability to draw information from various areas of the business.

ESSENTIAL EXPERIENCE:

  • Previous Government Security Clearance, Basic Clearance sufficient to get started
  • ServiceNow Experience.
  • Data Entry.
  • ITIL Knowledge, IT Service Management.
  • Ability to draw information from various areas of the business.
  • Excellent written and verbal communication skills, specifically an ability to communicate effectively across multiple management levels.
  • Excellent time management skills and attention to detail, strong customer service, interpersonal and relationship-building skills.