Technical Support

Job Title: Technical Support
Contract Type: Permanent
Location: Worcestershire, England
Salary: £39705.00 - £42000.00 per annum
Reference: BBBH19921_1565781994
Contact Name: Phoebe Faulkner
Contact Email:
Job Published: August 14, 2019 12:26

Job Description

4th line Support/Technical Subject Matter Expert // £39,705 - £42,000

Are you seeking an exceptional opportunity and complex challenge that will serve the benefit of the public?

As the Technical SME you will be part of a publicly significant transformation programme, delivering a wide range of new technologies across a large enterprise environment.

You will be responsible for working on the network, hardware and telephony in support of the delivery of an efficient, effective and quality end to end ICT service. This will involve providing a high level of technical support across the department to both internal customers and 3rd party suppliers.

Innovation is key in ensuring you are offering the best level of service by contributing to the design and build of our clients infrastructure solutions; Active Directory Domain Services, VMware vSphere, Azure and Microsoft 365.

You will have experience providing 4th line technical support and carrying out appropriate customer problem solving activities. You can diagnose faults within technical systems and take appropriate action, escalate ensuring proper recording, investigation and identification. It is important that you are hands on, gaining knowledge and expertise as a result. A positive 'can do' attitude and flexibility will be part of your person. Demonstrable experience of Project Delivery is essential


  • Citrix
  • Microsoft Office 365
  • Active Directory
  • VMware
  • Virtualisation
  • Telephony
  • Avaya

A flexible approach to work is welcomed, with the benefit of flexidays as well as days working from home when appropriate.

If this sounds like you apply online or get in touch : 0117 3320 825.