CQS Telephone Interviewer
Service Now call reference number
Security Clearance required
BPSS & DBS
Titchfield Office but Remote role.
Equivalent annual salary
13 per hour. Inside IR35.
Duration of engagement
Start Date: 28th June 2021. End Date 7th August 2021. Possible extension.
Full Time role - 37 hours per week. Shift patterns/times are flexible.
ONS is the UK's national statistical institute and the largest producer of official statistics in the UK. We are the only Government Department with the production of statistics as its main role. We are independent of ministers and instead report through the UK Statistics Authority to Parliament and the devolved administrations of Scotland, Wales and Northern Ireland.
Within the Social Survey Division, the Telephone Operations is responsible for collecting data that underpins those statistics by conducting a number of telephone surveys with selected addresses across the UK. Telephone Operations is a busy, interesting area employing a diverse workforce of around 200 interviewers working varying shift patterns, including evenings and Saturdays.
The role will require you to:
* Conduct telephone interviews with members of the public, who have been randomly selected and pre-notified.
* Encourage people to actively take part in the survey.
* Ask survey questions and record the answers on a computer.
* Work solely on the Census Quality Survey. (CQS)
* CQS - The Census is a decennial snapshot of the country. It is a significant source of information for allocating government and public sector resources. It is essential to ensure the data collected is robust, which is the reason the ONS runs the Census Quality Survey. SRRT assistance is required to support the successful delivery of the Census Quality Survey within the Telephone Operations. This work is critical in allowing us to identify whether the information provided during the live Census matches the information provided during this survey, confirming the quality of the data collected. This helps support the information provided to Governments to develop policies and plans.
In order to achieve maximum response from our surveys, the majority of our work is carried out during week day evenings and Saturday mornings.
Extra hours on an occasional basis are available, depending on levels of skill and experience.
Telephone Operations business hours are as follows:
TYPICAL ROLE RESPONSIBILITIES
Telephone Interviewers need to have:
- Previous interviewing or call-centre experience.
- Excellent IT skills, proficient in Word and Excel and be able to learn new software systems quickly.
- The ability to follow detailed instruction in order to record data accurately.
- The ability to work independently.
- The confidence and professionalism to converse with a wide range of people with diverse backgrounds.
- The ability to persuade reluctant people to agree
Our telephone interviewers are currently working from home due to Covid-19 restrictions. Because of this, candidates offered a post must have a broadband internet connection at home and must also be able to work independently with minimal supervision.