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Transition Manager - Contact Centre

Job Title: Transition Manager - Contact Centre
Contract Type: Contract
Location: Sheffield, South Yorkshire
Industry:
Salary: £550 - £600 per day
Start Date: ASAP
Reference: BBBH23398_1594281849
Contact Name: Jack Thorne
Contact Email: jack.thorne@talentinternational.co.uk
Job Published: July 09, 2020 09:04

Job Description

Transition Manager - Contact Centre

Sheffield

Contract - Initial 6 months

£550 - £600 p/d

We are currently recruiting for an experienced Transition Manager to develop, take ownership of and regularly review a robust transition plan. The organisation is currently going through a new procurement process. You will proactively lead the change and implementation activities, manage the impact of change on service transition and play a leading role in stakeholder management and project communications of choosing new venders.

Skills required:

  • Public Sector experience proven track record of transition projects
  • Contact centre transition experience
  • Handover experience within projects into operation
  • Ensuring compliance of business services, change management skills and communication skills
  • Identify and analysing improvements, implementation and prioritising
  • Exposure to "model office" and how they are set up
  • Business continuity process
  • Stakeholder management skills - strong personality
  • An in depth understanding of service transition methodology, tools and templates

To learn more, please get in touch