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User Researcher

Job Title: User Researcher
Contract Type: Contract
Location: City of London, London
Industry:
Salary: £500 - £550 per day
Start Date: ASAP
Reference: BBBH21554_1579704089
Contact Name: Jack Thorne
Contact Email: jack.thorne@talentinternational.co.uk
Job Published: January 22, 2020 14:41

Job Description

User Researcher

London

6 month rolling contract

We are currently looking for User Researchers to join our client based in central London, on an initial 6-12 month contract, working in one of the best agile and working environments.

Planning, designing and conducting in-house usability testing sessions to support the design and development of digital services.

Leading the usability testing process from developing user recruitment briefs through to test moderation, analysis and report writing;
Conducting in-house research to test new product and concept developments (including user requirements gathering and early stage concept and prototype testing, research, and other approaches to ensuring the user need is fully understood in the service design).

Working with Service Managers to devise appropriate research strategies to generate focused insights and to convert concepts into high quality stimulus material;

Working closely with designers and developers to turn user data into actionable product/service requirements that feed into prototype development, and influence product direction;

Presenting findings and related design/business recommendations and customer insights to senior decision makers.

Main responsibilities

  • Planning, designing and preparing a range of user research activities to support the design, development and continuous improvement of complex services.
  • Carrying out a wide range of user research activities from recruiting participants, preparing discussion guides and moderating research sessions.
  • Leading colleagues to analyse research data and synthesise clear and actionable findings, including working closely with analytics colleagues to create a rich picture of user behaviour.
  • Communicating user research findings to help the team and wider organisation develop a deep understanding of users and their needs.
  • Working closely with product managers, designers and developers to turn user research findings into stories and actions that lead to valuable product and service features.
  • Aligning user research activities with wider plans to inform service propositions
  • Contributing to the wider user research community - including presenting at meetups, writing blog posts and leading on aspects of practice.

Skills and experience

It's essential that you have:

  • Experience of advocating for user research and engaging sceptical colleagues and stakeholders.
  • Experience of helping teams to adopt user centred service design and delivery practices and embed them into their agile workflow.
  • The ability to understand the complex problems a team is trying to solve, and align user research activities to inform decision-making and action.
  • Experience of helping teams adopt a wide range of user research methods, analysis and synthesis techniques and approaches to presenting and sharing findings.
  • Proven experience of introducing new user research methods into a team, and guiding colleagues in the choice and effective application of research methods.

It's desirable that you have:

  • Knowledge of the technologies used to build and operate digital services, and the ability to work closely with colleagues in technical roles and to constructively challenges technical constraints.

Please click and apply to hear more