User Researcher

Job Title: User Researcher
Contract Type: Permanent
Location: West Midlands, England
Salary: £35000 - £42000 per annum
Reference: BBBH27593_1626447075
Contact Name: Rhiannon Lawrence
Contact Email:
Job Published: July 16, 2021 15:51

Job Description

User researcher

The opportunity:
We're looking for someone who is passionate about user-centred design and its ability to make a difference in people's lives. Working in a new team/company/arm of a well-established and well-funded organisation, you'll be working on a digital transformation project for a Government Agency. The role requires a User Researcher to ensure that the development of new applications and platforms are user-centric, focusing on the end customer and their needs. You will be working in a multi-disciplinary delivery team and supported by the Head of User Centred Design.

The role:
This is a permanent role working directly under the Head of User Centred Design. Duties to be performed:

  • Lead in the planning, scheduling and conducting of research activities to promote a deep understanding of user needs and business problems
  • Use appropriate methodologies for different stages of delivery, such as usability testing, in-depth interviews (primary research) and analyse secondary research
  • Identify hard to reach users, digitally excluded, and users with access needs, incorporating them into your research plan throughout the process to ensure the service works for everyone
  • Analyse and synthesise research data to draw out key findings and outcomes to share with the team and stakeholders
  • Appropriately and ethically store research data adhering to the practices of the client
  • Work in an agile environment, participating and supporting ceremonies like daily stand ups, sprint planning and retrospectives
  • Working flexibly as part of a team, adapting to changing priorities and workloads

You will need:

  • Experience or a degree of psychology, cognitive science, human factors, computer science, product/interaction design, human computer interaction or related subjects.
  • Understanding of and experience in user-centred research and design methodologies
  • Understanding of / or experience in researching diverse audiences to create accessible digital services
  • Understanding of user-centred service design and delivery
  • Attention to detail, good writing and communication skills, and pro-active attitude
  • To be comfortable working with a wide range of research tools
  • To be comfortable working with development teams, other practitioners, business analysts, and marketers.
  • Be willing to learn, adapt and grow in your role

This is a fantastic opportunity to drive a project directly from research conducted by you. With support from the Head of User Centred Design you will learn on the job, while helping to shape the future roles of other user researchers.