Web Analytics Analyst

Web Analytics Analyst
£400 per day. Outside IR35.
Initially 6 Months. Likely extension.
Remote. UK based.
Work from the Service Design practice, with teams across Registers of Scotland (RoS):

• Deliver quantitative customer insight gathered from multiple online channels
• Analysis and reporting

Responsibilities

• Designs and executes quantitative research studies for & with customers
• Undertakes secondary / desk research when identified as needed
• Undertakes research applying government standards & ethics
• Ensures compliance with data protection legislation
• Will clearly and confidently communicate research findings to colleagues, stakeholders and senior staff.
• Will work with corporate functions, such as procurement, when required
• Take part in Scottish Government Digital First assessments when required
• Has excellent communication and presentation skills
• Has proven internal and external stakeholder management abilities
• Can demonstrate awareness of Scottish government Digital First or GDS Digital service standards

Essential Skills

• Able to manage stakeholders' expectations and be flexible.
• Has the ability to apply a digital understanding to their work.
• Is able to identify and implement solutions for assisted digital.
• Designs research instruments for use across multiple products and services.
• Leads others to make good design decisions based on data and evidence.
• Able to make decisions characterised by medium levels of risk and complexity.
• Can identify and understand constraints, and is able to communicate these and work within them.
• Capable of ensuring standards are being met.
• Gives direction on which quantitative research tools and methods to use.
• Experienced in meeting the needs of users across a variety of channels.
• Able to identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes.
• Helps the team to decide the best approach.
• Able to work collaboratively within a group, actively networking with others and engaging in varying types of feedback choosing the appropriate time, and ensuring the discussion sticks.
• Be self-motivated and can manage and priorities own workload.

Desirable Skills

• Has given training to others in Quantitative research practices