Business Analyst
Job Description:
Digital Business Analyst | Oxford (Hybrid) | £65,000 (12-Month FTC)
Are you a customer-focused Business Analyst who thrives on creating seamless online experiences?
We are looking for an engaging, confident Digital Business Analyst to join our team on a 12-month fixed-term contract. This isn't just about mapping requirements; you will play a pivotal role in transforming the guest experience, ensuring that every digital interaction feels effortless and premium.
The Role
In this fast-paced digital environment, you will report directly to leadership with a matrix line to a consultant, taking ownership of an essential guest-facing platform roll-out.
You'll be tasked with:
- System Integration & Configuration: Continuing the configuration, optimization, and implementation of our brand-new digital booking platform
- Platform Migration & Streamlining: Managing the transition and data migration away from disjointed legacy systems into one unified ecosystem.
- Enhancing Guest Services: Expanding system capabilities to support high-touch customer services
- Cross-Functional Collaboration: Acting as the critical bridge between technical delivery consultants and business teams to ensure features align perfectly with operational needs.
What We're Looking For
- The Digital BA: A proven background operating as a Business Analyst within digital, e-commerce, or highly customer-facing environments.
- Customer-First Mindset: A strong passion for utilising digital tools to enhance, streamline, and perfect the physical-to-digital guest journey.
- Confident Communicator: Exceptional verbal and written communication skills, with the natural capability to confidently engage stakeholders and explain technical solutions clearly.
- Booking System Savvy (Desirable): Prior experience with configuring booking, reservation, or ticketing systems is a massive advantage, though not mandatory.
What's In It For You?
- High-Impact Scale: The chance to lead a major, highly visible digital transformation that directly touches millions of global guests.
- Modern Hybrid Balance: Benefit from a highly competitive flexible working model, requiring just two days a week in the stunning office environment.
£50000 - £65000 / year
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