Project Manager

  • £500.00 - 540.00 per hour • London, England, GB

Job Description:

Project Manager - CRM, CCaaS & CX Transformation

Location: Windsor (Hybrid working 1-2 days a week onsite)
Type: 6 months rolling contract

Currently I am looking for a Project Manager to lead a multi-workstream transformation programme across CRM, Contact Center (CCaaS), and Customer Experience (CX).

Key Responsibilities

  • Lead end-to-end delivery of CRM, telephony, and CX projects from initiation through post-go-live.
  • Coordinate cross-functional teams across Customer Operations, IT, Digital, PMO, and vendors.
  • Establish governance (RAID), manage budgets, and oversee resource planning.
  • Drive operational readiness, user adoption, and process change for service teams.

Requirements

  • Proven delivery on major platforms: Salesforce, Dynamics 365, ServiceNow, Genesys, Amazon Connect, Five9, or NICE.
  • Expertise in both Agile and Waterfall methodologies.
  • Strong stakeholder alignment skills; experience in regulated sectors (Finance, Utilities, Telecoms) is a plus.
  • PRINCE2, PMP, or Agile certification.

Project Manager - CRM, CCaaS & CX Transformation


£500.00 - £540.00 / hr

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